Refund & Returns Policy

Last updated: 14 July 2026

We want you to be confident ordering from BuzzKill Solutions. This policy explains how damaged, incorrect, or unwanted orders are handled.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery at info@buzzkillsolutionsgroup.co.za with your order number and photos of the item received. We'll arrange a replacement or a full refund at no cost to you.

Change of Mind Returns

Because our products are personal-care items, opened or used products cannot be returned for change-of-mind reasons for hygiene and safety purposes. Unopened items in their original, undamaged packaging may be returned within 7 days of delivery at your own delivery cost; contact us first to arrange this before sending anything back.

How to Request a Refund

Email info@buzzkillsolutionsgroup.co.za with your order number and the reason for your request. We aim to respond within 24–48 hours with next steps.

Refund Method & Timing

Approved refunds are issued back to the original PayFast payment method used at checkout. Once approved, refunds are typically reflected within a few business days, though the exact timing can depend on your bank or card provider.

Non-Refundable Items

Delivery fees are non-refundable unless the return is due to our error (wrong or damaged item). Wholesale and distributor orders are subject to the terms agreed in your quote and are not covered by this retail policy — contact us directly to discuss those.

This policy applies to retail orders placed through our online checkout. If you ordered through a distributor or under a signed agreement, the terms of that agreement take precedence.

Contact Us

Questions about a return or refund can be sent to info@buzzkillsolutionsgroup.co.za.